Says money was received but funds did not hit my account

someone sent me money, transactions says it was received but my balance was not credited. where did that money go?

iPhone 12, iOS 18

Posted on Sep 24, 2025 11:27 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2025 12:28 PM

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/

2 replies
Question marked as Top-ranking reply

Sep 24, 2025 12:28 PM in response to LMurphy98

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/

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Says money was received but funds did not hit my account

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