My Apple ID has been disabled. I've already appealed, but I forgot the password for the email I registered the ID with. Now I can't check the email or reset the password, and my phone keeps showing the login prompt. What should I do to fix this?
[Edited by Moderator]
gui48 wrote:
But I bought this phone from a second-hand store, so how should I handle the disabled Apple ID?
Then you may be out of luck. To remove the account from the phone it would require an Activation Lock removal request, and in most cases you would need to provide the original purchase receipt from Apple or Authorized Apple Seller.
https://al-support.apple.com/#/al/agreement
It is not recommended to purchase a device from a second hand store. That is the number one reason why where it may be locked already, or if you forget the password, you will not be able to remove it. Apple does not get involved in any third party sales and their only obligation is to those that have purchased the device from them.
gui48 wrote:
But I bought this phone from a second-hand store, so how should I handle the disabled Apple ID?
Then you may be out of luck. To remove the account from the phone it would require an Activation Lock removal request, and in most cases you would need to provide the original purchase receipt from Apple or Authorized Apple Seller.
https://al-support.apple.com/#/al/agreement
It is not recommended to purchase a device from a second hand store. That is the number one reason why where it may be locked already, or if you forget the password, you will not be able to remove it. Apple does not get involved in any third party sales and their only obligation is to those that have purchased the device from them.
gui48 wrote:
Does this mean my new secondhand phone is useless?
Yes. :-(
Recycle the device if you cannot unlock it; it is useless to you. From the very bottom of Apple Trade In - Apple :
"Does Apple offer recycling?
Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."
Before buying another one, read:
The All Too Common SAD Reality of Buying … - Apple Community
Don't know what the follow up is from Apple. If they told you that it cannot be unlocked then you will need to create a new account and remove the one on your device with the Activation Lock request. All the information is available for you here:
If your Apple Account is locked, not active, or disabled - Apple Support
The most obvious answer is to regain access to your email via alternate means (e.g. via via browser access).
See your mail provider’s website for possible alternatives.
That's really bad, I bought several of my phones from secondhand stores, all logged in with the same ID, and now I can’t log out of the ID. It keeps popping up with login verification, what should I do? Does this mean my new secondhand phone is useless?
But I bought this phone from a second-hand store, so how should I handle the disabled Apple ID?
I’ve forgotten the password for my email, and I can’t recover the email account. What should I do?
Also, this ID is logged in under settings, and I can’t log out at all. What should I do?
My Apple ID is disabled. What should I do?
