iTunes authorization on an older iMac.

I am attempting to authorize an iMac G4 in iTunes so I can use it to play my iTunes music collection. When I attempt to authorize the computer or even sign in to my account, it returns a message saying “We could not complete your iTunes Store request. An unknown error has occurred. (-9836).”


The iMac is connected to the internet. I am using iTunes 8.


Any thoughts or guidance would be appreciated. Thank you.

Earlier Mac models

Posted on Oct 2, 2025 1:59 PM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes authorization on an older iMac.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.