Scanner of HP printer not working on macbook pro

Added a printer HP LaserJet Tank MFP 260x. Printing is working fine but scanning is not working. Showing a message "Failed to open a connection to the device (-21345)". How can it be resolved.

MacBook Pro 14″, macOS 26.0

Posted on Oct 9, 2025 3:47 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2025 10:31 AM

Ronasara wrote:
Scan functions always require specific scanner software which works specifically with the installed computer operating system. Have you installed such scanner software?

Always? No. For supported MFP devices AirPrint works with scanners, too.


I have not installed any software or drivers for my HP OfficeJet Pro 8740 at home or the Xerox MFP (don't know the model offhand), yet scanning via Image Capture works fine from those devices to two different Macs. Supports document feeders, double-sided scanning, etc.


However, the OP's HP printer is NOT on Apple's list of AirPrint-compatible devices.

About AirPrint - Apple Support


The following may also help:

Set up a scanner to use with Mac - Apple Support


3 replies
Question marked as Top-ranking reply

Oct 9, 2025 10:31 AM in response to Ronasara

Ronasara wrote:
Scan functions always require specific scanner software which works specifically with the installed computer operating system. Have you installed such scanner software?

Always? No. For supported MFP devices AirPrint works with scanners, too.


I have not installed any software or drivers for my HP OfficeJet Pro 8740 at home or the Xerox MFP (don't know the model offhand), yet scanning via Image Capture works fine from those devices to two different Macs. Supports document feeders, double-sided scanning, etc.


However, the OP's HP printer is NOT on Apple's list of AirPrint-compatible devices.

About AirPrint - Apple Support


The following may also help:

Set up a scanner to use with Mac - Apple Support


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Scanner of HP printer not working on macbook pro

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