iPhone 17 pro max silver UBC C connector is loose on a new phone

You have 14 days from date of purchase to return the phone for full refund (it needs to be returned in the original box with the accessories, like the cable). Apple won't reimburse you for the screen protector or lens protectors. But if it's having an issue as you describe, I'd return it and get a brand new iPhone.

Hello~ If it’s within the 14 day replacement period then take it back to the Apple Store and return it. You can then purchase another. Apple will not cover the screen protector or camera protectors. Take care.

~Katana-San~

Take it in to an Apple Store or where you purchased it for warranty service. It will be up to Apple to give you a refurbished iPhone or not. You really have no choice.

Refurbished phones have been checked through an through so they are often BETTER than new.

Apple has to replace the faulty phone with WORKING phone. It can be new OR refurbished.

If it’s only a few days old return it. Then purchase another. The iPhone 17 is so new it’s unlikely they’ll have refurbished units yet. The accessories are your responsibility. Apple will not reimburse for your accessories.

jluis9 wrote:

I just came from the Lincoln park store in Chicago; spoke to the manager and that is a possibility to return it. However, the only issue its not in stock and I have to wait for a while.

Manager, said he will be ok to return it if it goes over the 14 days; I am happy with that. Thank you all for the advice.

Great. Glad it worked out as you managed to return it before the 14 days cut off date. That is what matters irrelevant of the current stock. Thanks for reporting back.

I’m confident that you’ll be successful in your efforts with Apple.

A question apparently not yet asked so-far in this thread …

… was this “looseness” consistent when using multiple USB-C cables?

I ask as generally all of the moving / spring-loaded / retention force-inducing parts of a USB-C connection are contained in the cable’s connector.

That said, a defect of the in-phone receptacle — while unusual for Apple — would not seem that surprising in an early-production unit.

jluis9 wrote:

I just came from the Lincoln park store in Chicago; spoke to the manager and that is a possibility to return it. However, the only issue its not in stock and I have to wait for a while.

Manager, said he will be ok to return it if it goes over the 14 days; I am happy with that. Thank you all for the advice.

Hello once more~ Good luck and thank you right back for saying “ thank you”.

~Katana-San~

You’re welcome.

Lincoln Road store is a great store and I did some training there when I was working for Apple. Very cool historic district too. I hope you have a great weekend!

Pretty sure the Apple Store manager personally checked or requested a Genius check it. 😄

True … but while “talking to the manager” was explicitly cited …

… there was no mention of “examination.”

‘Tis true.

Sometimes it’s more about the customer experience than the device itself.

Spoken like a true store manager / team

leader. 👍

It’s a really cool store in the historic Art Deco district in Miami. Only picture I could find.