your purchase could not be completed contact iTunes support

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Level 1

7 points

your purchase could not be completed contact iTunes support

On Tuesday, October 14, 2025, I tried to make a purchase and I got the message your purchase could not be completed contact apple support. So I did on Tuesday night. The representative expedited my case for review and on Thursday, I got access to make purchases again. On Friday, October 17, 2025, I tried to make a purchase and I can’t make a purchase now.. I got the same error message I got on Tuesday. I called Friday and I had to speak to a senior advisor. The advisor supposedly expedited the case and it said it would be ready in 24 hours. I called on Saturday night and I am still not able to make a purchase. I plan on calling to see what is going on with my case. Advisors can not seem tell me why I cannot make purchases and I am frustrated. When I speak to advisors, it is for security purposes. I make very minimal purchases. I play games that are safe. Apple needs to fix this situation. If anyone has been through this, please tell me what they are doing.

iPad Air, iPadOS 26

Posted on Oct 19, 2025 10:48 AM

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Answer 1

Katana-San

Level 10

80,989 points

Oct 19, 2025 1:45 PM in response to tsjones27

Hello~ Usually that message indicates an issue with your payment method or that Apple can’t find a functioning payment method. Click on below to and review…

If your payment method is declined in the App Store or iTunes Store - Apple Support

What did Apple say caused this the first time?

~Katana-San~

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Answer 2

Nov 5, 2025 7:12 AM in response to tsjones27

This is also happening to me, 1st time on October 15, 2025. I have $$ on my Apple account and another form of payment. They keep telling me it’s a security feature and has to do with fraud. I keep telling them to fix it. I’m so frustrated with this issue that I’m close to buying another brand.

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Answer 3

Nov 12, 2025 2:33 PM in response to Katana-San

I contact Apple support issues your purchase couldn't be completed but apple advisor say wait 48 hours after 48 hours try to purchase but 48 hour's complete I try ko login my account but my account Locked security reason your iTunes account disable 😔

Don't contact apple support 👎👎

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Answer 4

Limnos

Level 10

427,067 points

Nov 12, 2025 3:40 PM in response to Alexms144

You mention two completely different reasons for an account being disabled. Which one is it?

The support article If your Apple Account is locked, not active, or disabled - Apple Support has solutions for three frequently encountered reasons for an account to be disabled/locked/not-active:

● If a message says 'Your Media & Purchases account has been disabled' = iTunes account - Apple Support or "You cannot login because your account has been locked”you might be able to request reactivation by tapping Continue right from the alert, if available. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this document: If you forgot your Apple Account password - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple Security, read: Contact Apple Support - Apple Support

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