we did not send you anything
these forums are user helping other users like yourself, it's sort of going to a
physical apple store and asking other customers their advice
if it was me and a watch which do not operate with a anywhere near high enough voltage to shock a person, shocked me with what was not just statics then I would never wear it again return it
Returns & Refunds - Shopping Help - Apple
you can also try to reach out to their official support channels
Get Support (apple.com)
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple Support Options - Apple