games app says cant connect on mac

The new GameStop on iOS 26 when I open it on my MacBook and click my account because it doesn't look like my account it just has my first initial of my name without orange background in. It comes up with a can't connect and a reload button, but it won't let me do anything else, and it never connects. I have good Wi-Fi and it works on my phone and my iPad and everything is updated.

MacBook Air 15″, macOS 26.0

Posted on Oct 28, 2025 1:52 PM

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Posted on Oct 28, 2025 2:04 PM

Games app or GameStop app? There isn't one of the latter for macOS (only for iPadOS). If you mean the new Games app, try signing out of then back into your Apple Account (System Settings, at the top of the sidebar).

3 replies

Oct 28, 2025 1:59 PM in response to travyky

travyky wrote:

The new GameStop on iOS 26 when I open it on my MacBook and click my account because it doesn't look like my account it just has my first initial of my name without orange background in. It comes up with a can't connect and a reload button, but it won't let me do anything else, and it never connects. I have good Wi-Fi and it works on my phone and my iPad and everything is updated.


re: <macOS 26.0.1>


The current stable release of Tahoe including bug fixes, security updates is macOS 26.0.1

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support


ref:

GameStop Customer Service at 1-800-883-8895

email at care@gamestop.com.

GameStop Frequently Asked Questions


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games app says cant connect on mac

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