Is 'Christina Apple' a legitimate Apple representative?

flyingmonkeys_333 wrote:

I have called Apple 2 times since this email but both calls were disconnected seconds after sharing things such as 2 app store,mail,safari,etc icons (standalone) on my home screen & things such as my unencrypted debit card info in a Safari export that and I didnt request.

Are you sure that you called Apple? Did you get the number from some source that you can trust, like the official Apple Web site? Or did it come from some place like an e-mail (which could have been a "phishing" email with a bogus "Apple Support" number – a number that really belonged to criminals)?

That sounds to me suspiciously like you called criminals pretending to be Apple, and gave them things like the information they needed to charge stuff to your debit card – after which they simply dropped the call, instead of spending more time pretending to be "tech support."

To make matters worse, it sounds like you let them have remote access to your computer, which they might have used to try to go through files looking for sensitive information.

Strangely, after one of the disconnected calls, the scrern share continued after we were disconnected and into the return call that I hung up on because i noticed the screen share never ended which was extremly not normal. Thank you.

You may want to proceed on the basis that your debit card has been compromised. Along with anything else that the screen sharing may have compromised.

flyingmonkeys_333 wrote:

The odd part to me is "Christina Apple". Does Apple sign all "personally" sent email with the last name Apple?

The "Apple" appears to be in bold-face.

So if this is legitimate mail, the signature could have been "Christina" (last name withheld to protect privacy), with Apple tacked on just to indicate that she was an Apple representative.

What stands out to me is

I have called Apple 2 times since this email but both calls were disconnected seconds after sharing things such as 2 app store,mail,safari,etc icons (standalone) on my home screen & things such as my unencrypted debit card info in a Safari export that and I didnt request.

Going through your system looking for financial information does not sound like something that an Apple Support person should, or would, be doing.

Did you reach out to Apple?

Did they say that they would email after you asked?

Did you then receive the email?

Is it from an Apple email address?

Seems legit if so.

Nothing else that you describe seems unusual.