MacBook Pro user's AD account intermittently locks

Not even sure where to go with this.


We have started adding Macbook Pros to our Windows AD on-Prem environment. We have a Macbook user that is having some weird account lockouts. The lockouts aren't every day maybe once ever 2 weeks. When I check the logs, it is showing that it's getting locked out by a different Windows computer, however each time it's a different Windows computer.


We have wiped and rebuilt the MacBook multiple times (per the Service Desk) I can't find any rhyme or reason to why these accounts are locking out this machine. Mac user has never logged into these machines and they are machines from different departments.

Posted on Nov 13, 2025 4:18 AM

Reply
1 reply

Nov 14, 2025 11:02 AM in response to NetWindowsAdmin

NetWindowsAdmin wrote:

Not even sure where to go with this.

We have started adding Macbook Pros to our Windows AD on-Prem environment. We have a Macbook user that is having some weird account lockouts. The lockouts aren't every day maybe once ever 2 weeks. When I check the logs, it is showing that it's getting locked out by a different Windows computer, however each time it's a different Windows computer.

We have wiped and rebuilt the MacBook multiple times (per the Service Desk) I can't find any rhyme or reason to why these accounts are locking out this machine. Mac user has never logged into these machines and they are machines from different departments.



reference—


Verify DNS consistency for Active Directory binding in macOS

Verify DNS consistency for Active Directory binding in macOS - Apple Support


Enter DNS and search domain settings on Mac - Apple Support

Change DNS settings on Mac - Apple Support


Configure domain access in Directory Utility on Mac - Apple ...

Configure domain access in Directory Utility on Mac - Apple Support



further—

Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support



MacBook Pro user's AD account intermittently locks

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