Cannot erase MacBook Air M1 due to Apple ID password issue

Hello! I have MacBook Air 13, M1

I want to erase the whole information but in the end of the process it wants to type password for Apple account. The problem is that I have one Apple account but I changed my email address before 6 months. And only on the Mac it’s with the old email. And now - it doesn’t matter what password I type - it’s wrong. I tried to reset the password with the new email, tried to reset the old email but Apple showed “valid or not supported”


Posted on Nov 17, 2025 1:04 PM

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Cannot erase MacBook Air M1 due to Apple ID password issue

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