Problem with payment games CAPCOM

Thank you for your reply, and for your added info. There must be some small detail that requires attention. Thank you for your patience.

Re: "I have a credit wallet apple account, and I have payment from phone carrier and enough money."

You may want to check that your payment method is one that Apple can accept:

See what payment methods Apple Can accept in your country or region:

Payment methods that you can use with your Apple Account - Apple Support

If Mobile Billing from your particular provider is accepted in your country or region:

Eg: says (5) "Mobile billing is only available with supported service providers.

This list is subject to change. Find out more about service provider billing".

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Re: " .... purchase in the game store, and I confirm the purchase, but then I receive a message stating that the purchase cannot be completed and that I should contact customer support."

Contacting the provider of your payment method may reveal an answer.

The purchase may not be being approved by the provider of your payment method. If you have disputed a charge from Apple, (or the game's manufacturer ?) you may need to authorise your payment-method provider to allow payments to Apple again.

Sometimes laws change in a country, and / or your authorisation for international payments may be required in order for payments to complete.

Payment methods may also require a new expiry date, or another detail updated.

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Sometimes a certain game may just not be available in your country or region.

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Re: "I also can't connect with Capcom due to the fact that there is no choice of game to send a message of support"

Wondering if this Capcom support webpage for enquiries etc, may help you make contact: https://www.capcom.co.jp/ir/english/inquiry.html

Re: "Problem with payment games CAPCOM: I can't buy the full version of Resident Evil 4,2,3 in the game -

store. I can only buy Resident Evil Village directly from the App Store."

If this is the same Resident Evil 4 game app in the App Store as shown online :This is version 1.0.5

https://apps.apple.com/us/app/resident-evil-4/id6462360082

The webpage says the game is

• for people Aged 18 + ,
• free to download but in-app purchases are necessary to fully use the game ...

(Eg: there are various in-app purchases that cost from 99c up to $59.99 for the base game.)

• seems you need to have a controller (not keyboard and mouse)
• for Mac, iPhone or iPad ... and there is a list of system requirements

Eg for a Mac, requires MacOS 13 or later, and M1 chip or later

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Re: "payment can't be completed and failed ... Please contact customer support. "

If you are under 18 years, that is likely the cause. You can not download or purchase the game:

If you are 18 + and your Mac has M1 chip or later, see whether Apple support's articles (link below) can help:

See what payment methods Apple can accept in your country or region:

Payment methods that you can use with your Apple Account - Apple Support

See what to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

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If needed: For more help or support:

Subscriptions and Billing Support Website: (info. / support / contact options etc.)

(There isa "Get Support -start now" link at the bottom of the webpage that opens from the link below)

Subscriptions and Billing - Official Apple Support

Thank you for taking the time to reply, and to let us know that you are still looking for a solution.

Re: haven't been able to find a solution from Apple support or Capcom support.

I guess you have checked your Mac has enough storage space available for the "64.2 Gb" game, and that there are no restrictions set for "in-app" purchases in your Mac's settings.

Else: I don't know what the cause could be, and thus have no solution to offer.

The provider of your payment method may know why payment is a problem,

or

Maybe this article provides some clue:

About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support

Thank you kindly for your patience, and your efforts. Glad to know your issue was resolved, even if we don't know precisely how. All the best! :-)