Setting up an iPad for a child failing to work

Question

Level 1

5 points

Setting up an iPad for a child failing to work

Hi, We. bought an iPad gen 9 from PBTech for my daughters Christmas present. I'm trying to set it up. All goes well it asks me to do the 2 step verification. It sent me a number to my Android phone. I type it in all is well then it asks again and again and again! It then says verification failed can't send to this phone. It's the same phone I use to log into my apple account on the desk top running windows10. The verification works fine logging into the apple web site. We have no other Apple devices except a 3rd gen iPod which still works!

iPad (9th generation)

Posted on Nov 26, 2025 12:57 PM

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Answer 1

AlWeir

Level 5

4,862 points

Nov 28, 2025 1:22 PM in response to NeilTruckell

My suggestion is you have Apple support walk you through the process. It would be better over the phone than on line

Contact Apple Support - Apple Support

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Answer 2

Nov 28, 2025 1:35 PM in response to NeilTruckell

In order to setup a child’s Apple Account, an Apple Family Organizer is required.

The Family Organizer will therefore need their own Apple Device from which to manage the “Family.”

Not following this as-designed process limits your ability to manage your child’s online safety.

Realize that this probably isn’t what you “want to hear” … but that’s the way Apple’s tightly-integrated ecosystem is designed; to ensure that the very powerful “adult capable” Apple hardware is appropriately managed in the hands of a child.

Create an Apple Account for your child - Apple Support

How to set up Family Sharing on your iPhone, iPad, or Mac - Apple Support

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Answer 3

NeilTruckell Author

Level 1

5 points

Dec 3, 2025 5:51 PM in response to Chattanoogan

Thanks for your help. It is alas as I feared. My wife has an iPhone from work maybe we can use that to get it all working. It's an issue because the school uses predominantly iPad.

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