Express replacement for AirPods Pro 2, long waiting time

Question

Express replacement for AirPods Pro 2, long waiting time

I ordered express replacement for my AirPods Pro 2 nine days ago. Initially, it was said to me that I would get new ones in seven days. So far, I called three times yesterday to try to get my replacement. Nobody had a clear answer. It was said to me that they will try to ship them until the end of the day. Nothing happened; the item is still pending. Does anybody else face such a long delay on express replacement? This is the first time I am using this service. I am now thinking about canceling all my AppleCare+ plans, because I see no point in paying for something that does not exist. I bought a new pair of AirPods Pro 3 already, as I see this can take several weeks or months to resolve. Shame on you, Apple.

I live in Sweden, by the way. This is not a normal situation, as we usually have laws that prohibit false warranties. Seems like Apple found a way around our laws.

Posted on Nov 27, 2025 1:05 AM

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Answer 1

Ingo2711

Level 10

80,025 points

Nov 29, 2025 4:35 AM in response to aleksandar290

This is really unusual, to say the least. Maybe you should also use the Feedback link to the Apple directly about your experience getting your AirPods Pro serviced.

Feedback - AirPods - Apple

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Answer 2

Nov 29, 2025 2:35 AM in response to Ingo2711

It is now 9 working days I am waiting for the replacement. I called a few times so far. Nobody knows when or shall I even get my replacement. The excuse is "We don't have part to send to you". I am not buying it. Apple just wants to get away without honoring the contract they signed. What a shame.

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Answer 3

Dec 3, 2025 7:11 AM in response to Ingo2711

Agony continues. I was scheduled for a call with the Apple Customer Satisfaction department. I don't know what they have to do with it. I am not satisfied, that is true. But can they fix my repair? I seriously doubt. Almost 20 days have passed now, and I have called support quite a few times. So far, I have received responses: "Wait, and it will be resolved."; "Something is wrong, but I can't fix it."; "Obviously something is wrong, but I don't know what.".

My conclusion is that AppleCare+ is a fraud. Simple as that. I will simply cancel my subscription for my new iPhone, and will also not insure my new AirPods 3 Pro. It makes no sense to pay 150SEK (16 USD) monthly for phone insurance and 395SEK (40 USD) for 2 years of AirPods insurance that does not work at all. I am now so sorry I paid for the insurance for the AirPods Pro 2 and iPhone 15 Pro I had before.

I will, anyway, escalate the case to a higher authority. There is EU and Swedish law protecting us from these kinds of fraud attempts.

Warning to everyone who wants to pay for AppleCare+: Don't do it! It is not worth the money.

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Answer 4

Ingo2711

Level 10

80,025 points

Dec 3, 2025 7:31 AM in response to aleksandar290

Who knows, maybe the Apple Customer Satisfaction department wants to send you a new pair of AirPods Pro 2.

I would not cancel the Apple Care plan for a brand new iPhone, especially if I'm considering buying the new Series 17, and the fact that I'm depending on a working iPhone. Not to mention the price of such a device.

I can understand, not to renew the insurance for the AirPods Pro after two years.

In any case, Good Luck!

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Answer 5

Ingo2711

Level 10

80,025 points

Nov 27, 2025 1:38 AM in response to aleksandar290

Were those seven business days? Depending on the time and day of the shipments, this can add up to two weeks.

However, I recently had to get the battery replaced in my iPhone 12mini, the replacement arrived within 3 days, I shipped the old iPhone back the same day in the provided return package. All covered at no additionally costs by Apple Care+

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