I’m trying to sign into an Apple account I lost some years ago (over 5) I no longer have the phone or even remember the phone number. I do have full access to the email. However it’s not letting me get anywhere without knowing the phone number. Is there a way around this? Just got the 17 pro max and would love to set it up any help would be appreciated.
Apple wants some proof (using their criteria) that you aren't just some hacker trying to phish your way into somebody's account.
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ https://support.apple.com/106932 For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.
Does it provide options where you can click? Hard to tell with a 5 year old account if it is asking for two factor authentication or if the account even still exists.
VII. B "In addition, Apple may terminate your Account upon 30 days’ prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year; or (b) there is a general discontinuance of the Service or any part thereof."
I was trying to make a new account with the email and it said it already exist so I tried to log in unsuccessfully. So I went to the forgot password and it just says confirm your phone number. Also have tried the “regain access” with same results.
Cannot log into old account
