Will I get my money back after sending a cracked screen iPhone for replacement?

Hi there, i had cracked screen phone. I opt for replacement. Where they were supposed to hold to transaction of around 1119 pounds but they actually deducted that amount from my bank account. Will i get my money back once i sent the device?. I thought i just need to pay 80 pounds




[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 26

Posted on Dec 13, 2025 7:44 AM

Reply
1 reply

Dec 13, 2025 7:57 AM in response to hasim19

hasim19 wrote:

Hi there, i had cracked screen phone. I opt for replacement. Where they were supposed to hold to transaction of around 1119 pounds but they actually deducted that amount from my bank account. Will i get my money back once i sent the device?. I thought i just need to pay 80 pounds



[Re-Titled by Moderator]


Depending on the original payment method, it can take up to a full billing cycle (30 days) for the refund to credit to your account.

Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you bought from Apple - Apple Support


If you see 'apple.com/bill' on your billing statement

If you see 'apple.com/bill' on your billing statement - Apple Support


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support



Will I get my money back after sending a cracked screen iPhone for replacement?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.