can not set up new i phone using itunes (pc) backup restore

can not use back up in i tunes (PC) to set up new i phone when asked to put in password the one I used to set up is being rejected


iPhone 14 Pro Max, iOS 26

Posted on Dec 20, 2025 6:29 PM

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3 replies

Dec 20, 2025 6:39 PM in response to buckalmond

buckalmond wrote:

can not use back up in i tunes (PC) to set up new i phone when asked to put in password the one I used to set up is being rejected

Is the backup encrypted? If yes, when you encrypt a backup, it requires you to create an encrypted backup password, which is NOT your Apple Account Password. If you don't know the encrypted backup password or didn't write it down somewhere, you won't be able to restore the backup until you remember the password you created.


You might find it easier to use QuickStart to transfer the data to your new iPhone. See this --> Use Quick Start to transfer data to a new iPhone or iPad - Apple Support


Finally, if you're PC is Windows 11, Apple has replaced iTunes with Apple Devices. Are you using Apple Devices, which can be downloaded from the Microsoft Store on your PC?


Dec 20, 2025 10:35 PM in response to buckalmond

Search for accessories that have completed MFi certification. Once an accessory has completed MFi certification requirements and is reported to Apple as sold/distributed, it will be searchable in our public database of authorized Lightning, headset, charging, iAP-enabled, and Find My network-enabled accessories.


Learn how to identify counterfeit or uncertified Lightning-based accessories.



can not set up new i phone using itunes (pc) backup restore

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