You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone restore and update stuck in loop

Hello

I foolishly dropped my iPhone 5S in water and it's entered recovery mode. I'm trying to boot it up again, mainly to retrieve my most recent photos which weren't backed up in the cloud.

When I plug it in, iTunes says:

I go through the process and update the iPhone and get this message:

Then when it restarts it tells me again that there is a problem with the iPhone and it needs to be updated or restored.

Can anyone help me break this cycle?

Thanks so much

Posted on Apr 29, 2019 5:38 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 30, 2019 1:19 PM

Hello,


It seems to have liquid damage. See this to verify:


Water and other liquid damage to iPhone or iPod isn't covered by warranty


You will probably need to have your phone checked: Find Locations


Good luck.

1 reply

iPhone restore and update stuck in loop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.