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iphone 7 no dial tone, cant be heard or hear anything on calls

I have an iPhone 7, recently I cant here people on calls, they cant hear me. I get no dial tone. the phone rings, I get keyboard clicks, alarm and can play music.


If I send a text to another iPhone they get the notification, but the message doesn't display.


I have cleaned my sim card, reset all settings and restarted the phone, but its still the same.


Any ideas?

iPhone 7, iOS 12

Posted on May 4, 2019 2:38 PM

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Question marked as Top-ranking reply

Posted on May 4, 2019 2:50 PM

You have multiple issues going on here, and they are not all related. I suggest you try creating a current backup and restore to that backup to see if it changes. I've never heard a dial tone on an iPhone when making a phone call. If you attempt to send an iMessage and it doesn't work, that is a data send. Are you on cellular data or wi-fi? You may be best off making a Genius Bar appointment and having Apple look at the device. They will explain your options.

1 reply
Question marked as Top-ranking reply

May 4, 2019 2:50 PM in response to bored1352

You have multiple issues going on here, and they are not all related. I suggest you try creating a current backup and restore to that backup to see if it changes. I've never heard a dial tone on an iPhone when making a phone call. If you attempt to send an iMessage and it doesn't work, that is a data send. Are you on cellular data or wi-fi? You may be best off making a Genius Bar appointment and having Apple look at the device. They will explain your options.

iphone 7 no dial tone, cant be heard or hear anything on calls

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