You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: michael-david
michael-david Author
User level: Level 1
4 points

Apple Music

I lost all of my Apple Music after years of downloads and research, over a terabyte is just gone like a Thanos Snap.


help please!

iPhone 7

Posted on May 4, 2019 3:27 PM

Reply
Question marked as Top-ranking reply
User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,764 points

Posted on May 4, 2019 5:32 PM

Did your subscription expire? If it did and there was no valid payment method to renew it, the music is gone


Check your payment method is verified

https://support.apple.com/en-ca/HT201266

And check the status of your subscription to see if it’s still active

View, change, or cancel your subscriptions - Apple Support

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,764 points

May 4, 2019 5:32 PM in response to michael-david

Did your subscription expire? If it did and there was no valid payment method to renew it, the music is gone


Check your payment method is verified

https://support.apple.com/en-ca/HT201266

And check the status of your subscription to see if it’s still active

View, change, or cancel your subscriptions - Apple Support

Reply

Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up