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Apple ID issues

When I go to try and update my computer to Mojave it won’t allow me to sign into my ID comes up with incorrect password. Even though I know it’s correct as it will sign into all my other devices, it also sends out a verification code to my phone but my mackbook insists it’s the incorrect password and I can’t proceed to update to the latest software.


any help would be appreciated.


thank you.

MacBook Pro 15", OS X 10.10

Posted on May 14, 2019 12:55 PM

Reply
Question marked as Top-ranking reply

Posted on May 14, 2019 1:01 PM

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

1 reply
Question marked as Top-ranking reply

May 14, 2019 1:01 PM in response to MorganHarries

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Apple ID issues

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