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User profile for user: El-haddad
El-haddad Author
User level: Level 1
4 points

My phone is disabled

I have an iPhone 5s which is disabled, the message on the phone “iPhone is disabled, connect to iTunes”.

I tried to connect it to iTunes but there was an error every time

any one can help ?

iPhone 5s

Posted on May 15, 2019 7:26 AM

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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
210,600 points

Posted on May 15, 2019 7:28 AM

Follow the instructions in this link-->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Note that you must have iTunes version 12.9.4 or later, and you should connect the Lightning cable directly to a port on your computer, not to a USB hub.

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