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Level 1

4 points

about purchase

when I purchase something on a game, it shows me "your purchase could not be completed"I don't know why?

iPhone X, iOS 12

Posted on May 19, 2019 12:30 AM

Top-ranking reply

Level 10

334,186 points

Posted on May 19, 2019 3:29 AM

If it also says to contact iTunes Support contact them and ask them (these are user forums, not iTunes Support) :

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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