You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Zachwojo21 Author

Level 1

4 points

iPhone password and Face ID aren't working

My iPhone continues too tell me my password is incorrect, I’ve had the same password for a while. It for the longest wouldn’t accept my Face ID either, but recently started working. Last night it stopped taking my Face ID and my passcode and disabled. It told me too connect too iTunes but when I plug in my phone it says “ unlock phone too use usb accesories” so then I can’t even enable it. What do I do?

[Re-Titled by Moderator]

iPhone XR, iOS 12

Posted on May 22, 2019 7:07 AM

Top-ranking reply

KiltedTim

Level 10

203,836 points

Posted on May 22, 2019 7:09 AM

Follow the instructions here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

View in context

iPhone password and Face ID aren't working

Similar questions