You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

your Purchase cannot be completed

I’ve got the money but I still get your Purchase cannot be completed I have even changed my payment method and it still won’t work.

iPhone XR, iOS 12

Posted on May 24, 2019 7:37 PM

Reply
Question marked as Top-ranking reply

Posted on May 24, 2019 11:42 PM

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

1 reply
Question marked as Top-ranking reply

May 24, 2019 11:42 PM in response to Mandysmiley

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

your Purchase cannot be completed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.