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questmark Author

Level 1

8 points

Apple ID compromised

Hello All, This is my first post on the forum. I received an email yesterday saying "We have detected login attempt from another device and location on your Apple ID. Someone may have your password to access your account and make some change on your account information.

The email address is below. Is this a legitimate email address? Or is this a scam? It was my Outlook inbox. The IP address was located in Cape Verde. Kind of freaking me out a little bit that someone could be trying to login into my account.

<no-reply-service-idlkOB65.susukacang.lkOB6523@super-legacys.com>

Posted on Jun 2, 2019 5:21 AM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Jun 2, 2019 5:43 AM

Scam. That isn't an Apple email address.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.

reportphishing@apple.com

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Apple ID compromised

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