You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

locked iPad

Message says I must connect previous owner in order to help unlock my iPad. I have no clue about who the previous owner may be. Now what?

iPad, iOS 9

Posted on Jun 6, 2019 12:46 PM

Reply
2 replies

Jun 6, 2019 1:30 PM in response to raven1680

Now you recycle the device or use it as a paperweight or get your money back. You cannot bypass Activation Lock. Apple WON'T Help you and we CAN'T help you. You purchased a useless device unless you know and can reach the previous owner.


NEVER purchase any iOS based device unless you have validated in person Activation Lock has been removed.

locked iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.