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adtoulson Author

Level 1

4 points

Changing payment method in settings

I received a message from apple stating my iCloud is not being backed up any longer due to an unsuccessful attempt to charge my card. I went to settings to change my method of payment. It states I can not delete the current payment because it is linked to a current subscription.. the subscription is the 50 GB storage.. I am unable to add another method of payment because it can not verify the old method of payment. So I am not able to resolve the issue. The current card in my settings has been deactivated, due to the fact it was lost. I need help to resolve this issue.

iPhone XS Max, iOS 12

Posted on Jun 7, 2019 6:08 AM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Jun 7, 2019 6:31 AM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.

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Changing payment method in settings

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