I cannot reach Apple Support by phone.

Question

mdl2000 Author

Level 1

9 points

I cannot reach Apple Support by phone.

How can I get through to Apple Support by phone? I've tried a total of six times now, three by calling them directly, and three by creating a request online to have them call me. Each time, I get through the phone tree, answer the verification questions, agree to do the customer service survey...and then the phone rings for 3-4 minutes and disconnects, or it is silent for 3-4 minutes and disconnects. This is unacceptable for a company with supposed "world class" customer support.

MacBook Air 13", macOS 10.14

Posted on Jun 7, 2019 2:59 PM

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Answer 1

Jun 7, 2019 3:03 PM in response to LetsGetGoingNow

LetsGetGoingNow wrote:

same here. I am being hit with a potential fraud scammer about my Apple ID. I think this is serious but not serious enough for Apple.... What to do?

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Answer 2

Jun 7, 2019 3:01 PM in response to mdl2000

Apple is not here. We are users like you. You can contact Apple here: Contact - How to Contact Us - Apple

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Answer 3

mdl2000 Author

Level 1

9 points

Jun 7, 2019 3:06 PM in response to BobTheFisherman

Thanks - I just want to talk somebody by phone. Chat, email, etc. takes entirely too long. It seems to be impossible to get through to a live human being. I don't know if Apple employees view these forums, but somebody needs to know that it's a problem and there needs to be a solution.

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Answer 4

Jun 7, 2019 3:09 PM in response to mdl2000

Apple employees do not view these communities except for the community hosts. The hosts monitor the communities for compliance with TOU and occasionally they will jump in to offer assistance on a technical issue if a volunteer has not already responded.

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Answer 5

babowa

Level 9

78,471 points

Jun 7, 2019 5:57 PM in response to LetsGetGoingNow

If the scam was your entire concern, there is no need to call Apple. Simply read and follow the advice there and delete the scam email or pop up. There are thousands of those every single day, no need to waste time. Delete, do not respond and go on with your day.

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Answer 6

Jun 7, 2019 3:01 PM in response to mdl2000

same here. I am being hit with a potential fraud scammer about my Apple ID. I think this is serious but not serious enough for Apple.... What to do?

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I cannot reach Apple Support by phone.

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