You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage and FaceTime

Hey I can’t seem to be able to activate my iMessage and FaceTime. It keeps saying “waiting on activation.”


Can anyone help please ?

Posted on Jun 8, 2019 5:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2019 5:48 AM

Device or computer?


Messages - If you get an error when trying to activate iMessage or FaceTime


Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac


Message activation error


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

3 replies
Question marked as Top-ranking reply

Jun 8, 2019 5:48 AM in response to Michel6328

Device or computer?


Messages - If you get an error when trying to activate iMessage or FaceTime


Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac


Message activation error


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

iMessage and FaceTime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.