You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phishing

I am getting phone calls at home saying that my iCloud account has been breached. Is this a phishing attempt or does Apple ever call about iCloud breaches?

iPhone XR, iOS 12

Posted on Jun 22, 2019 2:12 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2019 2:17 PM

It's a scam.


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.comor itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.




1 reply
Question marked as Top-ranking reply

Jun 22, 2019 2:17 PM in response to Maui55

It's a scam.


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.comor itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.




Phishing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.