You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Downloading apps

My apps won’t download because it tells me to update my payment method but when I do it still won’t download what should I do

Posted on Jun 24, 2019 4:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2019 4:58 AM

The updated payment details were accepted, there are no errors on that screen ? Have you also logged out, closed the app completely, rebooted, and retried ? If that still doesn't work contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

3 replies
Question marked as Top-ranking reply

Jun 24, 2019 4:58 AM in response to marquis50

The updated payment details were accepted, there are no errors on that screen ? Have you also logged out, closed the app completely, rebooted, and retried ? If that still doesn't work contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Downloading apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.