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arlyn144 Author

Level 1

4 points

Iphone 6splus shuts down when i lock my screen

Everytime I lock my screen my phone shuts down. What to do?

Posted on Jun 25, 2019 4:00 AM

Top-ranking reply

Ella Fitzgerald

Level 6

11,809 points

Posted on Jun 25, 2019 4:04 AM

I recommend you to backup all your data first (and restore it after doing 2nd step): How to back up your iPhone, iPad, and iPod touch - Apple Support

Then restore iPhone to it's original state: Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Doing that will probably fix the issue, otherwise it's most likely hardware issue - repairing your phone is nearest Apple Store responsibility - feel free to contact them!

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Iphone 6splus shuts down when i lock my screen

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