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unable to activate

unable to activate

an update is required to activate your iphone

iPhone 5s, iOS 12

Posted on Jun 25, 2019 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2019 4:14 PM

If you can't activate your iPhone

If your iPhone can't be activated or an alert says the activation server is unavailable or the SIM card is unsupported, learn what to do.


Check these things first

Still need help? Use the next section.


Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead. 

If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone: 
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone. 
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.


If you can't activate your iPhone - Apple Support

https://support.apple.com/en-us/HT201407

1 reply
Question marked as Top-ranking reply

Jun 25, 2019 4:14 PM in response to yash145

If you can't activate your iPhone

If your iPhone can't be activated or an alert says the activation server is unavailable or the SIM card is unsupported, learn what to do.


Check these things first

Still need help? Use the next section.


Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead. 

If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone: 
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone. 
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.


If you can't activate your iPhone - Apple Support

https://support.apple.com/en-us/HT201407

unable to activate

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