You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Serial Number invalid

I have an original iPad and am trying to trade in for a new one. I get a message that the serial number on the iPad is not valid. What can I do?

iPad 2, iOS 9

Posted on Jul 2, 2019 12:20 PM

Top-ranking reply

Kidrauhl_Benz

Level 1

10 points

Posted on Jul 28, 2019 6:52 PM

I was having the same problem as well when trying to verify my iPad five . From mine to work, I type in the serial number with a lowercase letters instead of uppercase letters. And it was good to go!

View in context

Serial Number invalid

Similar questions