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Level 1

4 points

My emails go to junk

Anything I send from my email to my wife's email goes to her junk. Can't figure out how to fix this.

iPad, iOS 12

Posted on Jul 12, 2019 8:03 AM

Top-ranking reply

Level 2

377 points

Posted on Jul 12, 2019 9:55 AM

Hi, tuodnif21,

Are you using Apple Mail? This instruction sheet will tell you more about using it: https://support.apple.com/en-us/HT201320

Additionally, this instruction sheet on filtering spam thru iCloud might be interesting, as well: https://support.apple.com/en-us/HT202315

Personally, when it happens to me, using Apple Mail, I open the flag to mark the email as “Not Junk”. Usually, that takes care of the problem.

Hope this is helpful!

Linda

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