Apple account has been disabled
How to I fix this problem
iPhone X, iOS 12
If this isn't in the AppStore/iTunes,
Apple ID is locked or disabled
If you have changed your ID or password, have you followed the steps in this article?
What to do after you change your Apple ID or password - Apple Support
If necessary, there is a contact link.
Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
