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Updating payment method

Why won't iTunes let me update my payment method or add a new method?


MacBook Pro 15", macOS 10.14

Posted on Jul 19, 2019 8:08 AM

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Question marked as Top-ranking reply

Posted on Jul 19, 2019 12:52 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

3 replies
Question marked as Top-ranking reply

Jul 19, 2019 12:52 PM in response to Lonnise

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Jul 19, 2019 9:55 AM in response to King_Penguin

The options for updating the expiration date are grayed out (not functional) and when I try to remove that card and add another it won't let me saying that family sharing requires at least one payment method. When I simply try to add another payment method I get nowhere, the system doesn't respond at all to that command excpt to give me a long list of payment option by country. I know a commercial US based credit card is an acceptable option. I've had this problem for awhile so I've stopped using iTunes but I need an app on my iphone and even though the app is free it won't download, it just tells me I have to update my payment method. This "do-loop" problem (did that phrase just give away my age?, haha) is maddening.

Updating payment method

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