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update payment

having trouble adding new payment method as old method needs verification but no longer have account that includes this card.Can not remove old payment method as I am the family organiser and need one on file.So facts are can not add payment method,can not verify old payment method and can not remove payment method

Posted on Jul 21, 2019 11:16 AM

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Posted on Jul 21, 2019 11:23 AM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Top-ranking reply

Jul 21, 2019 11:23 AM in response to des7307

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

update payment

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