help

Question

madianne2001 Author

Level 1

8 points

help

iphone is stuck on home screen, can’t click on any apps or turn phone off using lock button and volume button, only thing i can do it answer texts and that’s when i slide down on it when i get it

iPhone XS

Posted on Jul 22, 2019 7:27 PM

Reply

Answer 1

Top-ranking reply

ChrisJ4203

Level 10

230,606 points

Jul 22, 2019 7:47 PM in response to madianne2001

No, from the frozen screen section of this support document, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.

Reply

Answer 2

deggie

Level 10

167,303 points

Jul 22, 2019 7:48 PM in response to madianne2001

I thought I was pretty clear: Press the volume up button and let it go, then immediately press the volume down button and let it go then hold down the side (lock) button by itself until you see the Apple logo, then let that button go. Clear?

Reply

Answer 3

deggie

Level 10

167,303 points

Jul 22, 2019 7:40 PM in response to madianne2001

Try this: press the volume up button and let it go, immediately press the volume down button and let it go then hold just the side button until you see the Apple logo then let go of the side button.

Reply