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phone won't turn on

my phone is staying at a black screen with the apple logo and won't turn on. This is a new phone. How do I fix this?

iPhone XS

Posted on Jul 26, 2019 6:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 26, 2019 6:52 AM

https://support.apple.com/en-us/HT201412

1 reply

phone won't turn on

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