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I'm trying to factory reset an old iPhone 5 for my son to use. The recovery screen never comes on. On iTunes I get a message to allow the computer to access the phone but then the next prompt is to allow access FROM the phone which is disabled...ugh. Any tips on how to fix this?
You can attempt to restore the iPhone through Recovery Mode following this tutorial: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
If you want to completely wipe the phone, press Restore in iTunes after entering Recovery Mode and then, if it shows, Restore and Update. iTunes will automatically download the latest iOS version and wipe the device and reinstall iOS. If there is an iCloud account linked to the device, be sure to have the iCloud password at the ready to remove the Activation Lock from the device.
Hope this helps!
You can attempt to restore the iPhone through Recovery Mode following this tutorial: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
If you want to completely wipe the phone, press Restore in iTunes after entering Recovery Mode and then, if it shows, Restore and Update. iTunes will automatically download the latest iOS version and wipe the device and reinstall iOS. If there is an iCloud account linked to the device, be sure to have the iCloud password at the ready to remove the Activation Lock from the device.
Hope this helps!
Sadly, the screen to restore never appears because I’m asked to respond from the phone to allow access which I can’t do because the phone is disabled :(
restore iphone 5
