media keys

Hello there,


my media keys "play/pause" , "forward", "backward" do not work anymore under Mojave 10.14.5.

I already googled a little and mostly found this possible issue: https://major.io/2014/07/30/playpause-button-stopped-working-in-os-x-mavericks/


But: I do not have Chrome installed.


Does anyone have any idea what's could be wrong?

Greets,

Michael

iMac Line (2012 and Later)

Posted on Aug 8, 2019 7:17 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Aug 9, 2019 2:37 AM

In addition to the good suggestions you already got, test to see if:

-the media keys work on a different account (you can use the guest account for this test)

-the media keys work on your account when booted in Safe Mode


If the matter is still unresolved, Please run Etrecheck and post its full report here.

Use the “additional text” button and paste the report into the text box.

5 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Aug 9, 2019 2:37 AM in response to Khymon1

In addition to the good suggestions you already got, test to see if:

-the media keys work on a different account (you can use the guest account for this test)

-the media keys work on your account when booted in Safe Mode


If the matter is still unresolved, Please run Etrecheck and post its full report here.

Use the “additional text” button and paste the report into the text box.

Reply

Aug 8, 2019 7:22 AM in response to Khymon1


Check if the last option in the keyboard settings is unchecked. If it's checked then volume controls don't work. You'll find the keyboard settings in the System Preferences.


Edit:

Latest version of Mojave is 10.14.6. So you can update your system to get it and it's supplemental update.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

media keys

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.