You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Angie_g898 Author

Level 1

8 points

MacBook Camera not Working

Has anyone received the following message: "FaceTime has not received any video from the connected camera. Restarting your computer may fix this issue."? For whatever reason, my MacBook's camera is not displaying a visual. The green light turns on, but the screen remains black. I've tried running the camera in FaceTime, PhotoBooth, and online applications such as Zoom/Skype, and no luck.

I've also tried re-starting my macbook pro, but it did not fix the issue. I've also tried various work arounds using terminal, i.e., sudo killall VDCAssistant; etc. No luck with any of these "fixes."

BTW: (MacBook Pro purchased in Dec 2016 - running MacOS Mojave)

Thanks for the help!

Posted on Aug 11, 2019 11:07 PM

Top-ranking reply

kaz-k

Level 9

50,196 points

Posted on Aug 11, 2019 11:34 PM

Hi,

It could be possible that your MacBook Pro has hardware related issue.

Try to run Apple Diagnostic if it reports something.

https://support.apple.com/en-us/HT202731

View in context

MacBook Camera not Working

Similar questions