You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cupherus Author

Level 1

8 points

Phone battery

So my iPhone XS is only charging when it is shutdown does anyone know how to make it charge when it is on??

iPhone XS

Posted on Aug 12, 2019 4:13 AM

Top-ranking reply

ProustGiulio

Level 10

208,488 points

Posted on Aug 12, 2019 4:30 AM

That's not normal. Since your device is still covered by warranty, have it inspected at an Apple store or Authorized Service Provider:--> Apple – Location Selector

Regards

Giulio

View in context

Phone battery

Similar questions