You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: sixbranch
sixbranch Author
User level: Level 1
4 points

Keep getting this pop up http://macassists.co/chatsupport/

Don't know how to get rid of this web page that keeps popping up from my Macbook pro. I only have allow pop ups for one site and it is not this one.


Posted on Aug 20, 2019 7:50 AM

Reply
Question marked as Top-ranking reply
User profile for user: BobTheFisherman
BobTheFisherman
User level: Level 10
81,457 points

Posted on Aug 20, 2019 7:58 AM

If this is happening when using Safari then shut down Safari then while pressing and holding the shift key launch Safari. This will start Safari in a clean state. If you are not using Safari when this happens please provide details about when the pop up occurs.

View in context

Similar questions

2 replies
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,102 points

Aug 20, 2019 8:34 AM in response to sixbranch

more words for what Bob said:

Quit Safari,

Start Safari while holding the Shift key: Safari starts without the pop up,

Open Safari Preferences->Advanced: check the underneath line "show develop menu in menu bar",

In the new menu point Safari->Preferences->Develop: click "empty caches",

In Safari->Preferences->History: clear history->all history.

The popup should not return.


Reply

Keep getting this pop up http://macassists.co/chatsupport/

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up