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Purchase failed, app wont download

I logged into the App Store, tried to get an app (it was free). First time using my login to download an app. I filled out my address etc and hit next and it said contact support

Posted on Aug 20, 2019 8:04 AM

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Question marked as Top-ranking reply

Posted on Aug 20, 2019 8:54 AM

If you haven't already done so contact iTunes Support as instructed to do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or https://www.apple.com/emea/support/itunes/contact.html

1 reply
Question marked as Top-ranking reply

Aug 20, 2019 8:54 AM in response to clint148

If you haven't already done so contact iTunes Support as instructed to do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or https://www.apple.com/emea/support/itunes/contact.html

Purchase failed, app wont download

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