Can't change from gmail to icloud Apple ID

Question

Can't change from gmail to icloud Apple ID

I am trying to change may Apple ID, which was created using a GMail email address, in to an iCloud email address.

However, when I enter my iCloud email to change, on my iPhone, it says "You can only add the @icloud.com address that is already on file in your account." But it already is on file.

and when I try it on a Windows PC (After signing out from iPhone), it says "Apple ID cannot be changed at this time, try again later."

What could be the reason for this?

However, the iCloud email I'm trying to change to, is a new one. So is that the problem?

iPhone 6s

Posted on Aug 22, 2019 1:25 AM

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Answer 1

Top-ranking reply

Roger Wilmut1

Level 10

131,320 points

Aug 22, 2019 2:26 AM in response to Haritha_Hasathcharu

OK: I would suggest leaving it for a couple of days or so and seeing whether it sorts itself out. It may be that if you've only just created the iCloud account it will take a day or two for the system to recognize it.

If it still doesn't work, you should approach support: https://getsupport.apple.com

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Answer 2

Aug 22, 2019 2:14 AM in response to Haritha_Hasathcharu

What do you mean by 'created a new iCloud address'? It can mean one of two things.

You created a new iCloud account and chose and @icloud.com address for it. This is your main iCloud address and you can make it the Apple ID.
You already had an iCloud account with an @icloud.com address, and you added an additional address in the form of an 'email alias'. You cannot make this into an Apple ID.

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Answer 3

Aug 22, 2019 1:32 AM in response to Haritha_Hasathcharu

You should be able to use the @icloud.com address you created when yu originally opened the iCloud account. However if you have created any 'email aliases' - additional addresses (not accounts) on the same account - you cannot use these as an ID.

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Answer 4

Aug 22, 2019 1:40 AM in response to Roger Wilmut1

Hi, thank you so much for replying.

When I created my apple ID, I used a gmail address. What I want to do is, I want to create a new icloud.com address and change my apple id to that address.

I created a new icloud address, and that address is shown as one of the aliases for my apple id.

Now, I want to remove the gmail account and change the name of the apple id to that icloud address's name.

is it possible to do so.

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Answer 5

Aug 22, 2019 2:20 AM in response to Roger Wilmut1

The option number 1.

and I tried to change the Apple ID several times, but kept getting those errors.

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Answer 6

Aug 22, 2019 2:29 AM in response to Roger Wilmut1

thank you very much for your support.

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Can't change from gmail to icloud Apple ID

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