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My mother-in-law passed away recently and my wife is trying to unlock her iPad but the activation lock is on. We don't know her details to unlock it and she doesn't have an iPhone to delete the device from her Devices List. We have managed to access her Apple ID account but cannot access the iPad and the device is not showing in the list.
Not quite sure if it is an iPad 5th gen but I had to pick a version.
Any ideas.
Thanks in advance.
iPad (5th gen) Wi-Fi
Take a copy of the death certificate and the iPad with you to your Apple Store Genius Bar for assistance. It's good you do know the Apple ID. The device will not appear in your wife's device list because it is not associated with her Apple ID.
I'm sorry for your loss.
Take a copy of the death certificate and the iPad with you to your Apple Store Genius Bar for assistance. It's good you do know the Apple ID. The device will not appear in your wife's device list because it is not associated with her Apple ID.
I'm sorry for your loss.
ipad Activation Lock
