Report malware

I keep getting a pop up message that "hlpradc.app" will damage your computer. You should move it to the Trash. Report malware to Apple to protect other users. Every time I click "move to trash" it still pops up again and again. Since yesterday when I uploaded the new apple software this has been happening. Now what do I do?

poetminor wrote:

I keep getting a pop up message that "hlpradc.app" will damage your computer. You should move it to the Trash. Report malware to Apple to protect other users. Every time I click "move to trash" it still pops up again and again. Since yesterday when I uploaded the new apple software this has been happening. Now what do I do?

That’s a different question. You’re on Catalina. You’re not getting that error from Safari.

That seems to be adware, based on some previous discussions.

Start here for how this can get installed, and how it can get removed:

How to install adware - Apple Community

hlpradc” will damage your computer. You s… - Apple Community

hlpradc will damage your computer. You sh… - Apple Community

If you can’t figure out how to remove it from Safe Mode or after disabling its launch, please start your own thread and post up an image of your LaunchAgents folder as was discussed above (direct link).

This should point out where it is...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

Pastebin is a good place to paste the whole report...

https://pastebin.com/

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

Apple will not pop a message like that on your Mac. It might be email harvesting malware, or someone wanting you to call them from a popup browser dialog to SCAM you. I would ignore it.

It's a Scam. It is always a Scam.

Nobody on the Internet (even Apple) can scan your Mac whatsoever.